Help & Contact

After Sales Support

Covid-19 Update

Refund & Exchange Policy

  • PPE products including Gloves, Masks and Respirators and Ear protection ranges are non-returnable at this time.
  • We’re sorry for any inconvenience this may cause



The following guide covers all you need to know about cancelling orders or returning products, please note your statutory rights are not affected by this guidance.


Returning an item that is not faulty

30 Day Money Back Guarantee

We hope that you won’t need to return anything to Toolstation, but if you do, we aim to make the process quick, easy and efficient, so you can exchange or refund your purchase with confidence.
Here’s some helpful points to make your returns / exchange a smooth process, please note your statutory rights are not affected by this guidance:

  • Take your unwanted, unused items to your nearest Toolstation branch in their original packaging. If your item has come direct from the supplier, please contact the contact centre using the Contact Us form
  • Bring your receipt, invoice or order reference number
  • Our staff in branch will check the items and confirm they were purchased in the last 30 days
  • An exchange can then be made or a refund issued against the original method of payment
  • Some items are marked in the catalogue or on the website as being excluded from the 30-day unwanted items return policy.
  • This includes goods that are cut, mixed or made to your requirements, and boilers/boiler parts.
  • Used macerators, toilets, dirty water pumps, and petrol products.We also cannot accept used petrol products, please contact the supplier directly, click supplier helplines on the After Sale Support page for contact details.

Alternatively you can post your item back to our warehouse, please print off and complete the Returns form

If you are unable to use the form please use the address below:
Toolstation Returns,
Unit 2a. Express Park,
Bridgwater,
TA6 4RN.
Original packaging and order number must be included. Our terms exclude the collection of unwanted goods.

Items delivered direct from the supplier

Unwanted items delivered directly from our suppliers can also be returned within 30 days of delivery. However, these items cannot be returned through a branch. You would need to return these items directly to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund. Some products that are shipped direct from our suppliers may be dispatched with specific return instructions. Please contact the supplier as instructed to ensure a quick return and refund where applicable.

You will receive your refund within 14 days of your return being collected. Please note, you cannot return bespoke or made-to-measure items unless they are faulty.

All refunds will be made using the method of payment you used. If an item delivered directly from a supplier was paid for in cash, refunds will need to be made in branch once the supplier has collected and processed your returned item. Our Customer Service team will tell you as soon as we can provide a refund in the branch.

For more details, or to arrange a return, please contact our Customer Service team using the Contact Us form .

Returning a faulty item

If an item is faulty and was purchased less than 30 days ago, please return to branch with the item and follow the returns process details above for an exchange or refund.

If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within 12 months of purchase. If we are unable to repair or replace the item(s) we will provide you with a refund. After 12 months, your statutory rights as a consumer will continue to apply. For more information regarding your rights visit the Which? Consumer Rights website.

Please note for faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.

If you are unable to return to any of our UK stores please Contact Us.

You may also return faulty items by post to our Warehouse. The address is Toolstation Returns, Unit 2a. Express Park, Bridgwater, TA6 4RN. Original packaging, all accessories and order number must be included. Postage charges will be refunded once the fault has been accepted.

Items delivered direct from the supplier

As these items are delivered directly from our supplier, we are unfortunately unable to accept returns back to the branch. These items will need to be returned directly to the supplier that delivered them. You can arrange for the items to be collected by contacting our Customer Services team. We may ask for photographs of the item prior to collection, so that we can better understand the product fault. Some products that are shipped direct from our suppliers may be dispatched with specific return instructions. Please contact the supplier as instructed to ensure a quick return and refund where applicable.

You will receive your refund within 14 days of your return being collected. Please note, there is no charge for faulty items being collected, and you cannot return bespoke or made-to-measure items unless they are faulty.

All refunds will be made using the method of payment you used. If an item delivered directly from a supplier was paid for in cash, refunds will need to be made in branch once the supplier has collected and processed your returned item. Our Customer Service team will tell you as soon as we can provide a refund in the branch.

For more details, or to arrange a return, please contact our Customer Service team using the Contact Us form

Cancel an order

You are able to cancel your order at any time until the item leaves our warehouse for delivery.

Our pick and pack process is typically very quick, so the easiest way to cancel your order is to call us as soon as possible on Freephone 0808 100 7211 or 0330 333 3303.

We are required by law to provide this cancellation form, but you do not have to use it and you may find calling us is more convenient and quicker.

If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account used to place your order.

Your refund will be processed within 14 days of cancellation.

If your item has already left our warehouse, you can still get a refund by following the returns procedure above.

Items delivered direct from the supplier

As these items are delivered directly from our supplier, we may need to first contact our supplier to confirm whether your order can be cancelled. If your order is unable to be cancelled, you can still get a refund by following the above returns procedure. Please note cancellations are accepted or rejected at our discretion.

Service Promise

We want everything to be right and that you are happy. If something hasn’t quite gone to plan, let us know.

Our promise to you:

  • We welcome the chance to put things right
  • We promise to listen and to do our best to resolve with you
  • Our customer care team will look after you, with a named Care Executive assigned to liaise with you until it is resolved
  • We will acknowledge your concern immediately.
  • We will investigate and aim to provide you with a full response within two working days. Where further investigation is required this may take a little longer and we will keep you updated throughout
  • What we learn from concerns shared with us will be reviewed for our future ways of working

Ways to contact: Call dedicated Care number: 0300 600 6061

Supplier Helplines

Armitage ShanksHelpline08701 296085 Barlo Helpline01633 657 000 Bauker Helpline0207 022 8801 Bedec PaintsHelpline01279 876657 Briton Helpline0800 834 102 BoschHelpline0844 736 0109 CalmagHelpline01535 210 320 CEDHelpline0208 983 8135 CrownHelpline0870 240 1127 CuprinolHelpline0333 222 7171 Dewalt ToolsHelpline01753 567 055 Dimplex ToolsHelpline0344 879 3588 Draper Expert ToolsHelpline023 8049 4344 Dremel ToolsHelpline0344 736 0109 DevaHelpline0800 195 1602 DuluxHelpline0333 222 7070 EarlexHelpline01483 454666 EinhellHelpline0151 649 1500 Fischer FixingsHelpline01491 827920 FestoolHelpline01284 760 791 Flag PaintsHelpline01621 785173 Forge FixHelpline01663 719 460 GMCHelpline0345 850 0662 GreenworksHelpline01793 333 212 GlennHelpline0344 879 3588 GrundosHelpline01525 850 000 HikokiHelpline01908 660 663 Ideal StandardHelpline0870 129 6085 John GuestHelpline01895 425 333 KarcherHelpline01295 752200 KilmaHelpline01887 822 020

Leyland PaintsHelpline01924 354100 MapeiHelpline0121 508 6970 MeridianHelpline0208 983 8135 Merlyn NixHelpline0808 101 1429 MetaboHelpline02380 732 000 MethvenHelpline0800 195 1602 MexcoHelpline0845 602 4274 Mira ShowersHelpline01242 262 888 MilwaukeeHelpline0800 389 0305 PaslodeHelpline0800 833 381 RothenbergerHelpline01536 310 300 RonsealHelpline0114 240 9469 RustinsHelpline020 8450 4666 SilverlineHelpline0330 123 3722 Salamander PumpsHelpline0845 129 5010 SanifloHelpline0845 765 0011 ScheppachHelpline01484 400 488 SIPHelpline01509 500400 SparkyHelpline0844 693 3305 SwannHelpline020 3027 0979 Stanley Helpline01753 511 234 Stuart TurnerHelpline0844 980 0097 TritonHelpline0345 609 0299 UnikaHelpline0191 259 7876 VokeraHelpline0141 465 4545 WagnerHelpline01483 454 666 WasteMaidHelpline01483 572294 WernerHelpline01773 525 730 WorxHelpline0345 2029 679 YaleHelpline01902 364 606

This site uses cookies to store information on your computer. Some of these cookies are essential to make the site work and others help us to improve services by giving us some insight into how the site is used. You can view our cookies policy here.

Hey, browse our site often?

ADD TO HOME SCREEN