Help & Contact

After Sales Support

Covid-19 Update

Refund & Exchange Policy

  • Social distancing guidelines now allow physical returns in branch to fully recommence, therefore the 30 day money back guarantee will now resume. Please note all orders placed on and after the 1st March 2020 will be eligible for a full refund extended until 17th September 2020 – see below for details
  • This does not affect customer statutory rights, including if the goods are faulty or defective
  • PPE products including Gloves, Masks and Respirators and Ear protection ranges are non-returnable at this time.
  • We’re sorry for any inconvenience this may cause

The following guide covers all you need to know about cancelling orders or returning products, please note your statutory rights are not affected by this guidance.


Returning an item that is not faulty

30 Day Money Back Guarantee

We hope that you won’t need to return anything to Toolstation, but if you do, we aim to make the process quick, easy and efficient, so you can exchange or refund your purchase with confidence.
Here’s some helpful points to make your returns / exchange a smooth process, please note your statutory rights are not affected by this guidance:

  • Take your unwanted item unused to your nearest Toolstation branch
  • Bring your receipt, invoice or order reference number
  • Our staff in branch will check the items and confirm they were purchased in the last 30 days
  • An exchange can then be made or a refund issued against the original method of payment

Some items are excluded from our returns policy or are not suitable to return to store. This includes PPE masks and respirators, gloves and ear protection at this time.

Alternatively you can contact our customer service team for advice: Contact Us

We are also able to accept returns by post to our warehouse, but unfortunately we are not able to arrange or pay for postage, and this would be at your own expense. The address to return to is: Toolstation Returns, Unit 2a. Express Park, Bridgwater, TA6 4RN. Original packaging and order number must be included. Our terms exclude the collection of unwanted goods.

Items delivered direct from the supplier

Unwanted items delivered direct from our suppliers can also be returned within 30 days of delivery. However, these items cannot be returned through a branch. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund.

You will receive your refund within 14 days of your return being collected. Please note, you cannot return bespoke or made-to-measure items unless they are faulty.

All refunds will be made using the method of payment you used. If an item delivered direct from a supplier was paid for in cash, refunds will need to be made in branch once the supplier has collected and processed your returned item. Our Customer Service team will tell you as soon as we can provide a refund in branch.

For more details, or to arrange a return, please contact our Customer Service team.

Email: info@toolstation.com

Freephone: 0808 100 7211

Mobile friendly: 0330 333 3303

Returning a faulty item

If an item is faulty and was purchased less than 30 days ago, please return to branch with the item and follow the returns process details above for an exchange or refund.

If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within 12 months of purchase. If we are unable to repair or replace the item(s) we will provide you with a refund. After 12 months, your statutory rights as a consumer will continue to apply. For more information regarding your rights visit the Which? Consumer Rights website.

Please note for faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.

If you are unable to return to any of our UK stores please Contact Us.

You may also return faulty items by post to our Warehouse. The address is Toolstation Returns, Unit 2a. Express Park, Bridgwater, TA6 4RN. Original packaging, all accessories and order number must be included. Postage charges will be refunded once the fault has been accepted.

Items delivered direct from the supplier

As these items are delivered direct from our supplier, we are unfortunately unable to accept returns back to branch. These items will need to be returned directly to the supplier that delivered them. You can arrange for the items to be collected by contacting our Customer Services team. We may ask for photographs of the item prior to collection, so that we can better understand the product fault.

You will receive your refund within 14 days of your return being collected. Please note, there is no charge for faulty items being collected, and you cannot return bespoke or made-to-measure items unless they are faulty.

All refunds will be made using the method of payment you used. If an item delivered direct from a supplier was paid for in cash, refunds will need to be made in branch once the supplier has collected and processed your returned item. Our Customer Service team will tell you as soon as we can provide a refund in branch.

For more details, or to arrange a return, please contact our Customer Service team.

Email: info@toolstation.com

Freephone: 0808 100 7211

Mobile friendly: 0330 333 3303

Cancel an order

You are able to cancel your order at any time until the item leaves our warehouse for delivery.

Our pick and pack process is typically very quick, so the easiest way to cancel your order is to call us as soon as possible on Freephone 0808 100 7211 or 0330 333 3303.

We are required by law to provide this cancellation form, but you do not have to use it and you may find calling us is more convenient and quicker.

If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account used to place your order.

Your refund will be processed within 14 days of cancellation.

If your item has already left our warehouse, you can still get a refund by following the returns procedure above.

Items delivered direct from the supplier

As these items are delivered directly from our supplier, we may need to first contact our supplier to confirm whether your order can be cancelled. If your order is unable to be cancelled, you can still get a refund by following the above returns procedure. Please note cancellations are accepted or rejected at our discretion.

Supplier Helplines

Bedec PaintsHelpline01279 876657 BoschHelpline0844 736 0109 CrownHelpline0870 240 1127 Draper Expert ToolsHelpline023 8049 4344 DevaHelpline0800 195 1602 EarlexHelpline01483 454666 EinhellHelpline0151 649 1500 Fischer FixingsHelpline01491 827920 Flag PaintsHelpline01621 785173 GMCHelpline0345 850 0662 GreenworksHelpline01793 333 212 KarcherHelpline01295 752200 Leyland PaintsHelpline01924 354100 MexcoHelpline0845 602 4274

MilwaukeeHelpline0800 389 0305 RonsealHelpline0114 240 9469 RustinsHelpline020 8450 4666 SilverlineHelpline0330 123 3722 Salamander PumpsHelpline0845 129 5010 SanifloHelpline0845 765 0011 SIPHelpline01509 500400 SparkyHelpline0844 693 3305 SwannHelpline020 3027 0979 Stuart TurnerHelpline0844 980 0097 TritonHelpline0345 609 0299 UnikaHelpline0191 259 7876 WasteMaidHelpline01483 572294 WernerHelpline01773 525 730

This site uses cookies to store information on your computer. Some of these cookies are essential to make the site work and others help us to improve services by giving us some insight into how the site is used. You can view our cookies policy here.

Hey, browse our site often?

ADD TO HOME SCREEN